Lost and found objects

Helping you to find what you have lost

It is an unpleasant experience when one has forgotten or even lost something on a station or a train. Obviously, NS Hispeed would like to help you to find whatever you have lost. On this page you will therefore find tips and advice about what you can do when this happens.

Enquire at the station

Have you lost something? Then please report this at an NS service point at the station. Found objects are kept here for five days - free of charge. Our employees will return it to you if you are able to provide an exact description of the object. Please note that the opening hours of the counters vary per station.

Central Office for Lost and Found Objects

Found objects finally end up at the Central Office for Lost and Found Objects in Utrecht, where they are kept for a maximum of 3 months. Did you lose something more than five days ago? Then please complete the tracing form which will enable us to investigate whether your belongings have been found. You will receive a response within 3 weeks.

Placing a request for tracing your lost object(s)

If your property cannot be found at the station where you have lost it, you may also place a request for tracing it by calling the following number: 0900-321 21 00 (€ 0.80 per minute), which you can reach from Monday to Friday from 08h00 to 20h00.

Home delivery of found objects

Found objects, of which the owner is (or has become) known, will be delivered to your home. The cost is at least € 15. When we have to send an object that is larger than 1 meter and/or heavier than 10 kilograms, there will be an additional charge. In the case of deliveries abroad, the actual cost will be invoiced.

Eurostar

Did you leave behind anything in the Eurostar train or -terminal? Please contact us immediately. Objects will be kept for 28 days at the Office for Lost and Found Objects. Please keep in mind that the Office may charge postage cost plus costs for picking up your belongings and/or keeping it.

Contact details:
Lost and Found Objects at Waterloo/Ashford
Tel.: +44 8701 600 052
E-mail: lost.property@eurostar.co.uk

Lost and Found Objects in Brussels
Tel.: +32 22 248 862