Telephone: NS Hispeed Customer Care

Online or by telephone

  • No booking fee online
  • No booking fee at self-self ticket machines
  • Also possible to order by telephone
    (with booking fee)

Customer Care NS Hispeed

To make a reservation by telephone you can call NS Hispeed Customer Care at 0900 - 9296 (€ 0.35/minute). The booking fee is € 7,50 per person (with a maximum of € 22,50). If you are not in The Netherlands you can call NS Hispeed Customer Care at +31 302 331 676.

Ticket receipt

After making your reservation by telephone, you can choose to:

  • collect your ticket at the ticket collection machine at a Tickets & Service office in a Tickets & Service office at the stations in Arnhem, Amsterdam Central, Breda, Rotterdam Central, The Hague Central or Utrecht Central,
  • have your tickets sent to any postal address in the Netherlands
  • print your ticket at home


Tickets which have been reserved by telephone can be payed in two different ways:

  • by credit card (American Express, VISA and Mastercard)
  • by deposit (please note: this takes longer than with credit card and is therefore not a possible payment method if you wish to depart in the coming days)

Processing time payment

After receipt of your payment, tickets can be sent to any postal address in the Netherlands. If you pay by credit card, please take into account the time required for processing the payment, which is approximately four working days. A bank deposit usually takes a few days longer.

Opening hours Customer Care

NS Hispeed Customer Care is available during the following hours:

  • Monday to Friday from 08.00 to 21.00 hrs
  • Saterday from 10.00 to 18.00 hrs
  • Sundays the Internet Support Desk is available assist you with your online booking, but will not be able to make your reservation for you.

Ticketless travel

If you travel reguarly between Amsterdam and Brussels on the InterCity Brussels, use Ticketless travel now! It makes travelling that extra bit easier.

Read more

Online reservations

Booking online offers many benefits: you can make reservations at any time that suits you and there are no booking fees. Payments can be made quickly and safely when using iDEAL or credit card (American Express, MasterCard and VISA).

Read more


Welkom bij NS Hispeed

Om u zo goed mogelijk te helpen met de aanschaf van Fyra tickets heeft NS u doorgestuurd naar NS Hispeed.

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