Contact
FAQ
You can find the answers to many frequently asked questions at our digital Customer Service.
Internet Support Desk
You can contact our Internet Support Desk for any questions or queries that may arise when booking tickets online.
| Telephone number | 0900 - 9296 / option 3 (€ 0.35 per minute) | |
| +31 302 331 676 (Only if you call from abroad) | ||
| +31 30 75 15 250 NS domestic | ||
| Opening hours | Monday to Friday | 08.00 - 21.00 hrs |
| Saturday, Sunday and nationals holidays |
10.00 - 18.00 hrs |
NS Hispeed Telesales
Would you prefer to order your ticket by telephone? This is possible at NS Hispeed Telesales.
| Telephone number | 0900 - 9296 / option 5 (€ 0.35 per minute) | |
| +31 302 331 676 (Only if you call from abroad) | ||
| Opening hours | Monday to Friday | 08.00 - 21.00 hrs |
| Saturday | 10.00 - 18.00 hrs |
Opening hours Telesales Sundays and national holidays
On Sundays and the national holidays of Easter Sunday and Monday, Queen's Day, Ascension Day and Pentecost, NS Hispeed Telesales is available to assist you with your online booking, but will not be able to make your reservation for you.
Customer Service
You can contact the NS Hispeed Customer Service office if you have questions or comments.
NS Hispeed Klantenservice
Postbus 2552
3500 GN Utrecht
Please note: If you are submitting a request for compensation or a complaint, please do not forget to include your original ticket along with the request.
Follow NS Hispeed on Twitter
Follow us @nshispeed.
(Dutch only)
