Contact

FAQ

You can find the answers to many frequently asked questions at our digital Customer Service.

Internet Support Desk

You can contact our Internet Support Desk for any questions or queries that may arise when booking tickets online.

Telephone number 0900 - 9296 / option 3 (€ 0.35 per minute)
+31 302 331 676 (Only if you call from abroad)
+31 30 75 15 250 NS domestic
Opening hours Monday to Friday 08.00 - 21.00 hrs
Saturday, Sunday and
nationals holidays
10.00 - 18.00 hrs

NS Hispeed Customer care

Would you prefer to order your ticket by telephone? This is possible at NS Hispeed Customer care.

Telephone number 0900 - 9296 / option 5 (€ 0.35 per minute)
+31 302 331 676 (Only if you call from abroad)
Opening hours Monday to Friday 08.00 - 21.00 hrs
Saturday 10.00 - 18.00 hrs

Opening hours Customer care Sundays and national holidays

On Sundays and the national holidays of Easter Sunday and Monday, Queen's Day, Ascension Day and Pentecost, NS Hispeed Customer care is available to assist you with your online booking, but will not be able to make your reservation for you.

Customer Service

You can contact the NS Hispeed Customer Service office if you have questions or comments.

NS Hispeed Klantenservice
Postbus 2552
3500 GN Utrecht

Please note: If you are submitting a request for compensation or a complaint, please do not forget to include your original ticket along with the request.

Follow NS Hispeed on Twitter

Twitter

Follow us @nshispeed.
(Dutch only)





 

Welkom bij NS Hispeed

Om u zo goed mogelijk te helpen met de aanschaf van Fyra tickets heeft NS u doorgestuurd naar NS Hispeed.

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