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- Before you go
- Travel tips
Travel tips
Before going on your trip
To ensure you travel in the greatest possible comfort we would like to provide you with a few travel tips that will enable you to make the proper preparations for your journey.
Tips
- Plan your journey on NSHispeed.nl/en. There you will find all the information you need.
- Did you know that there is no reservation fee when you make a reservation online? This means you can make a reservation at any moment that suits you and also save money!
- We advise you to always reserve a seat on the busier routes. This will ensure that you do not have to take a long time to find a free seat.
- At large stations you need at least 15 minutes to transfer to another train. We therefore advise you to ensure you have enough time to make the transfer.
- Are you going to travel to France by Thalys? Then you should know that you are obliged to provide your luggage with a label containing your first name and surname.
Planned changes in the train schedule
Because of the possibility of repair or maintenance work taking place along your route, we advise you to always consult one of the following information sources a few days before starting on your journey:
- ns.nl and nshispeed.nl(only in Dutch)
- NOS Teletext pages 751, 752 en 754.
- the 'Werk aan het spoor' (Dutch only) brochure which can be collected at one of the NS service points or downloaded via NS.nl.
Unforeseen changes in the train schedule
Unfortunately, we cannot prevent calamities, accidents or weather conditions from affecting the train schedule in unforeseen ways. Below, you will find our tips for what you can do when this happens.
You are at a station:
- Please ask our employees about possible alternatives, possible additional travel time and the validity of your ticket. They will be happy to assist you.
- # The public address system and illuminated news trailers will keep you informed about the latest situation on the rails. At smaller stations, you can have a look at the information columns with the blue button.
| Your are at: | Then go to: |
|---|---|
| Brussels-South/Midi | Railteam counter in the stationhall |
| London Waterloo / St Pancras | Eurostar counter in the terminal |
| Paris Nord | Thalys counter in the stationhall |
| Germans stations | DB Reisezentrum |
| Other international stations | Sales counters for international train transport |
You are on the train:
- You will be kept informed through the public address system provided by the train manager.
- Questions that are related specifically to your journey may be addressed to the train manager when he or she comes to you.
- Please inform the train manager as soon as you see that the failure will have an effect on the continuation of your journey.
Ofcourse, we will do all we can to ensure that your journey by train can continue in the normal way as soon as possible!
Customer service
NS Hispeed constantly strives to improve its service. If you have any remarks and/or suggestions about travelling by international train just send it to:
NS Klantenservice, afd. NS Hispeed
P.O. Box 2372
3500 GJ Utrecht
The Netherlands
