NS Hispeed Customer Service
NS Hispeed Customer Service
The NS Hispeed Customer Service department is always ready to assist you and offer a solution.
Questions or suggestions
Has your question not been answered in our FAQ section? Or do you have a remark or suggestion? Then please contact the NS Hispeed Customer Service:
NS Hispeed Customer Service
P.O. Box 2552
3500 GN Utrecht
tel: +31 (0)30 235 44 80 (on weekdays from 08.00-17.00 hrs)
NB: When you send a written response, please always send the original ticket with your letter.
Refund
Have you not used your ticket or only used part of it? Then you may submit a request for a refund. On the basis of the ticket conditions, NS Hispeed Customer Service will assess whether you qualify. Please always include an original ticket with your request and take into account that it is possible that some administration cost will be charged.
Address:
NS Hispeed Customer Service
P.O. Box 2552
3500 GN Utrecht
The Netherlands
Please note! Did you buy your ticket by telephone or through NSHispeed.nl? Then you may send your request for a refund to:
NS Hispeed Telesales
P.O. Box 2415
3500 GK Utrecht
The Netherlands
NS Hispeed coupon
The NS Hispeed coupon, issued by NS Hispeed Customer Service, is valid for 12 months and can be used to purchase on a new ticket. You may exchange the coupon when you buy your ticket at the NS Hispeed counter in one of the Tickets & Service offices.
In the case of tickets ordered by telephone or online, you may also use your NS Hispeed coupon. Please send your coupon along with a reference to your order code to:
NS Hispeed Klantenservice, Antwoordnummer 4470, 3500 VE Utrecht.
In the case of a homeprint ticket, please include a hard copy of your ticket.
Compensation for delays
NS Hispeed naturally does everything in its power to ensure that your train will be on time. Unfortunately, delays are sometimes unavoidable. European regulations state how passengers can be compensated when their trains are delayed.
