After the journey

Compensation for delays

NS Hispeed naturally does everything in its power to ensure that your train will be on time. Unfortunately, delays are sometimes unavoidable. European agreements have been reached for these situations to provide options for traveller compensation.

> Compensation to travellers for train delays

Lost and found objects

It is an unpleasant experience when one has forgotten or even lost something on a station or a train. Obviously, NS Hispeed would like to help you to find whatever you have lost. Therefore some tips and advice about what you can do when this happens.

> Lost and found objects in the train

NS Hispeed Customer Service

The NS Hispeed Customer Service department is there for you! Always ready to assist you and offer a solution. Do you have a question? Then please have a look at the section Frequently asked questions on this website or select one of the subjects below to see whether your question may have been asked before.